How do I track my order?

Use the link in your order confirmation email or SMS to open your order status page. You can also log in to your account to view recent orders.

How do I change my shipping address?

If your order hasn’t been fulfilled yet, email support with your order number and the new address; we’ll update it if possible.

Email support with your order number and the item you want to return or exchange. We’ll reply with next steps and a prepaid label if eligible.

Visit our Bracelet Size Guide & Calculator for wrist measuring steps and bead counts for 6/8/10/12 mm.

Need help with an order, sizing, or care? Email or WhatsApp us—most messages receive a reply within one business day.

Email: lianbe21@gmail.com
WhatsApp: +60 14-3596565
Business hours: Mon–Fri, 10:00–18:00 (MYT)

Find fast answers and self-service tools:

Track my order: Use the link in your order confirmation email/SMS to open your order status page. You can also log in to your account to view recent orders.
Change shipping address: If the order isn’t fulfilled yet, email us ASAP with your order number and the new address.
Start a return or exchange: Email us with your order number and the item you want to return or exchange; we’ll reply with a prepaid label if eligible.
Sizing help: See the Bracelet Size Guide & Calculator for wrist measuring steps and bead counts (6/8/10/12 mm).
Care & authenticity: Read our Care, Treatments & Authenticity page for safe cleaning and treatment disclosure.